Our Enterprise Customer Portal is a web-based Software that extends and complements your axosoft® OnTime™ HelpDesk/Bug Tracking software. It provides your customers with a high-quality and attractive functional interface that utilizes latest web-technology to provide a positive support experience.
The Customer Portal is the product of many years experience in working directly with Customers and Service Providers and thus guarantees to be a forward thinking product that ensures your relationship with your customers is on a future track.
If you are looking for a solution that offers complete branding, customization, consolidation of existing information structures through intelligent integration, enhanced back-office workflow and allows your Customers to work smarter by providing intuitive controls, design and function that allow better operational workflow integration - then you have just found it.
Your Customer Portal is most likely your only chance you will have to make an impression of your company towards your existing and prospective customers. For many businesses it is the only form of contact a customer will ever have with you - and for many prospective customers that aspect will have a significant impact on their buying decision.
The axosoft OnTime Software is geared towards internal processing and management providing only a simple non-interactive user interface for a Customer to leave his issues, wishes or feedback let alone provide some level of control.
The Customer Portal is a key tool to interact with the Customer. You can manage your relationship with the Customer, provide interaction to learn more about his interests and needs, present more tools and information to manage his account with you, sell additional services and products, provide news and important information, self-help guides and many more items by interfacing the Customer Portal with additional data warehouses and information systems.
The Enterprise Customer Portal allows you to run your own Customer Portal that can tap into your Back-Office software to fill the Customer Portal with extended information and functionality. And why not? Automation is key to time and cost savings not only for you but also for your Customers. Allow your Customers to participate in your business cycle where needed - provide business and task oriented interfaces and tools that make sense and don't have to be alienated - customize the system to fulfill your needs and that of your Customers and not the other way round.
The Enterprise Customer Portal provides you the main benefit of maintaining a standardized tailor-made Customer Portal - getting the extra without the overhead. Below we have summarized some of the most common benefits:
The Enterprise Customer Portal is a base system that provides a basic set of features and capabilities. As the product grows so will the list of basic features that will be distributed to all maintenance subscribers (and new customers) free of charge. Here is standard feature list:
The Enterprise Customer Portal currently integrates into the popular Support and Bug-Tracking System called OnTime™ by axosoft®.
The Customer Portal has the following recommended minimum hardware and software requirements:
The Customer Portal Back-Office has the following recommended minimum hardware and software requirements:
The NetRefer Customer Portal powered by Wildgras allows us to offer our clients a user friendly interface, giving them total control and the ability to fully manage their tickets. As a software provider with high profile clients it was important to us that the portal not only look great but that it provides a user experience second to none. The portal allows us to not only communicate quickly and efficiently with clients but also extend our service to provide a knowledgebase and extensive reporting.
The Enterprise Customer Portal is a fully serviced product, which means that with every installation we offer the following:
We recommend that you contact us and schedule an initial consultation to discuss your requirements and preliminary questions so that we can provide you with a satisfactory solution.